Why Freshdesk?

Good case study:

DoctorBase

What does a year in Japan look like?

If you had 2 seconds to capture each day…

I spent 3 years there. Nice video put together by another entrepreneur.

What is Freshdesk?

Feature-rich customer support software to help manage your business. Freshdesk is easy to use and affordable. CRM should be fun, not complicated. Empower your teams with Freshdesk.
Freshdesk reviews

Giving not always good

U2’s new album was initially free on iTunes as part of Apple’s marketing push. Sales are sluggish now. Most other bands such as the Black Keys are not fans. They struggle to build their brand and make money online. U2’s exclusive distribution deal with Apple for the “free” album was reportedly for $100M. The “giveaway” strategy backfired for Apple and U2, with complaints about the automatic downloads. U2 can always hit the road like the Rolling Stones. I’m still a fan even if they are deemed old school. Hopefully, the concerts will be free like the one shot below in LA.

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Dreamforce 2014

Marc Benioff puts on a great show and gives back to his hometown. Never a dull moment.

Here’s a recap:

Give and Take

Life as a connector is not too bad. You become a go-to person. It’s not easy to monetize but the karma carries over and makes the world a better place. There’s little surprise that I ended up connecting the dots as a management consultant.

Social media has made the world convenient and often frictionless. We are connected yet we are acquaintances. I know you just enough to be a good person and make you a better one. The ‘Acquaintance Economy’ is doing well  across all social media channels. You gain something when connecting with someone new even if it’s just a different point of view. If you know connectors you will be in the right place most of the time. The bigger question is: what is the purpose beyond connection?

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Wharton Professor Adam Grant wrote eloquently in his recent book Give and Take that “most people operate as either takers, matchers, or givers.” Takers try to get as much as possible from others. Transactional types known as Matchers aim to trade evenly. Givers are the exceptional ones, giving so much without expecting much in return. Everyone knows these types. Givers are the school teachers raising your children. You think about Peace Corp alumni like Mike Honda (D-CA) and Reed Hastings (Netflix). Mike Honda actually began his career as a public school teacher. Entrepreneurs like Reed Hastings transform communities by creating thousands of jobs. Almost anyone involved with Faith-based communities or nonprofits is a Giver. You give back in the corporate world, too. Your employees expect it in the mission statement.

Giving in its purest form can seem thankless in a world bent on rewarding Matchers and Takers. But one is imbued by a sense of purpose beyond the daily rut. You maximize your human potential. Anyone can become a Giver.

“Happiness begins where selfishness ends.”
― John Wooden

Need a good customer experience?

It’s easy to remember a bad customer experience. Good experiences happen all the time but we forget them easily.

Here are some recommendations:

Philz Coffee (Any location)

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Amber India Restaurant in San Francisco

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The County Line is still open in Austin, Texas

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Dhaba India in Tokyo

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Red Rooster in Harlem, NYC

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