Month: February 2016

Quest to build the perfect team

Google delivers great products and features faster than almost anyone else. It takes exceptional project teams to deliver these results. What is the secret sauce to build the perfect team? Google created a team to study hundreds of its teams. Here’s a great NYT…

Upwardly Global

Upwardly Global offers skills-based volunteering opportunities. Looking forward to their next workshop hosted by my former employer, Accenture. – SF MARCH 2016: NETWORKING SKILLS WORKSHOP (3/3) Help Upwardly Global’s recent immigrant and refugee professionals practice their job seekers marketing pitch and networking skills. Participants…

2/17 CXPA@Airbnb

Looking forward to the CXPA event at Airbnb, which relies on its savvy hosts to grow its business on the merit of human trust. How does Airbnb deliver a great customer experience when the odds are stacked against them?  event link     

Uber for Eldercare

link

One minute video about Flint, Michigan

There could be hundreds of cities like Flint lacking the proper infrastructure or surveillance to prevent community health problems. A team of scientists in Virginia helped save a city (link). This is why investment in infrastructure is needed. I support candidates who will invest…

Service Cloud – latest

What does it take to evolve from SMB to Enterprise? ┬áHint for startups: Frequent feature releases can turn off enterprise customers. Technology enables end users, but doesn’t ensure adoption. Strong processes and tool administrators drive adoption. Heavy-lifting is needed through release management, change management…