Month: August 2019

It’s automation, stupid

Presidential candidate Andrew Yang portended an ominous future in the recent debate. Forget about the immigration threat to American jobs, automation is here to stay. More experts are needed to implement automation tools. Great video here showing how one worker has survived workforce disruption in…

CCXP eligibility

Helpful webinar while preparing for the CX certification. It’s a lot more than I expected.

Caregiving 101 @MD Anderson

My family is grateful for the loving support of family, friends, colleagues, and many strangers. Some of the best tips we received in this cancer journey were from Uber and Lyft drivers. Many caregivers are children of patients. It’s difficult to begin journeys into…

Kudos to …

Voxility for unplugging tech companies promoting hate. This is ’Customer Success for Good.’ Link

Four Keys to Understand Japanese Culture

A recent talk shared by entrepreneur friend Ted Katagi in Tokyo. Good tips for anyone who’s new to Japan or has a desire to live there.

Bully Nation

The current wave of gun violence ends when the love for our children overwhelms our love for capitalism. The gaming industry, the tech industry, the pharmaceutical industry, and the gun industry (the list goes on) hold our children, hostage, as kids struggle to become…