Month: June 2015

Family as a core value

The customer is the boss. This is what everyone hears. The focus is on creating a happy customer experience. In a working environment, rarely do you hear “family” is the reason behind work, or “wife is the boss”. The new world of getting things…

Delivering exceptional, low effort customer service

More details… Reliant submission for CXPA award

Share the journey

Customer visits show them that you care and share their journey.

DC visit

Old pic taken @FDR Memorial…

Why process matters

Customer experience, support and processes drive innovation. Processes and tools help drive growth.

Perception of time

PST/EST JST… IST…

Why diversity matters

Freshdesk for Mobile

D-I-Y is the new Strategy

Old School Strategy: Read a book, analyze data with excel, create a deck, hire smart consultants New School Strategy: Automation and Empowerment of Customers. Offer everything-as-a-Service. Build products that sell themselves. Develop people and encourage entrepreneurship.

Rules for content [self-reminder]

1. Share content I wish to see in the world. 2. Is it good for the company you keep? 3. It better be worth it.

Setting up a support email address in Freshservice

Honest company

Personal impact, passion and finding the right partners…before launching The Honest Co