Month: July 2017

Less words, more action

Coach Belichick may not confess to his belief in the Japanese concept ‘Ma.’ Judging by his brilliant track record, he sets the tone and lets his team’s actions do the talking. ‘Ma’ is what makes minimalism possible. If you watch Belichick speak, there are…

Big in Japan – 7/12/2017

Interesting event this week: Link Looking forward to hearing a tailor-made story for Japan that’s not based on technology, but on a culture with high standards.  Dandelion Chocolate was founded by Silicon Valley tech entrepreneurs. In similar fashion to Blue Bottle Coffee, Dandelion has launched…

CX for Healthcare

Is there a role model for patient-centric healthcare? Canadian company Mayfair Diagnostics has succeeded as a winner in CXPA’s annual awards. Such companies will be featured in the upcoming Meetup series Customer Success for Good.

1st Fridays @Kapor Center – 7/7/2017

Kapor Capital hosts an awesome rooftop event every month in Oakland. Mitch and Freada Kapor Klein put their money where their mouth is. Silicon Valley needs more socially-conscious entrepreneurship. One doesn’t need to travel across the world to give back. This monthly event features founders’…

Great.

Whose Global Village?

Reading this book… Silicon Valley and major tech titans continue to develop digital platforms and unleash new media technologies onto the rest of the world. For the most part, it’s been a good thing. A handful of companies control what could be perceived as…

When in doubt…

…listen to Steve Jobs, the original Customer Success evangelist.