Inspiration… Less words, more action 26 Jul 20171 Aug 2017 Coach Belichick may not confess to his belief in the Japanese concept 'Ma.' Judging by his brilliant track record, he sets the tone and lets his team's actions do the…
Customer Success… Big in Japan – 7/12/2017 11 Jul 2017 Interesting event this week: Link Looking forward to hearing a tailor-made story for Japan that's not based on technology, but on a culture with high standards. Dandelion Chocolate was founded by…
Customer Success… CX for Healthcare 10 Jul 201710 Jul 2017 Is there a role model for patient-centric healthcare? Canadian company Mayfair Diagnostics has succeeded as a winner in CXPA's annual awards. Such companies will be featured in the upcoming Meetup series Customer…
Customer Success… 1st Fridays @Kapor Center – 7/7/2017 8 Jul 2017 Kapor Capital hosts an awesome rooftop event every month in Oakland. Mitch and Freada Kapor Klein put their money where their mouth is. Silicon Valley needs more socially-conscious entrepreneurship. One doesn't…
Deeper study and knowledge… Whose Global Village? 4 Jul 201715 Jul 2017 Reading this book... Silicon Valley and major tech titans continue to develop digital platforms and unleash new media technologies onto the rest of the world. For the most part, it's…
Customer Success… When in doubt… 3 Jul 2017 ...listen to Steve Jobs, the original Customer Success evangelist. https://www.youtube.com/watch?v=r2O5qKZlI50
