Salesforce Service Cloud Lightning Snap-ins 31 May 201622 Feb 2017 Salesforce debuts lightning snap-ins for multi-channel support https://www.youtube.com/watch?v=KQvQdGdO7VU
Uncategorized Scaling with CXM 28 May 201629 May 2016 Your customers are always evolving. It's a challenge keeping up with these moving targets. You reap what you sow whether it's an internal or external customer. Your CRM is a…
Uncategorized The path from Ego to Empathy 26 May 201626 May 2016 It takes ego to build a career. Empathy sustains the mission. David vs Goliath. Empathy vs Ego. The battle inside can be won. Mitch and Freada Kapor set the tone…
Customer Success CXPA Event – 6/29/2016 22 May 201619 Feb 2017 Is customer experience management the new CRM? Learn more about CX at an upcoming event hosted by the San Francisco CXPA chapter and Gainsight. Register now.
Projects PranaMask 21 May 201622 Feb 2017 PranaMask was a passion project from several years ago. The idea was strong enough to get me into a Silicon Valley incubator. It was hard to find a market then,…
Deeper study and knowledge… Alternative forms of capital 19 May 201621 Feb 2017 Is there another way of getting things done? The purpose of life (and business) is to serve others. Nice talk here by friend and community guru Nipun Mehta. https://m.youtube.com/watch?v=oUc_zhrdmaI
Uncategorized Makers and takers 15 May 201615 May 2016 Ben Franklin once said, "In this world nothing can be said to be certain, except death and taxes." It won't matter if you are a Maker or taker. Becoming a…
Projects Save My Car 14 May 201622 Feb 2017 Hackathons are great for testing your ideas. Whether you are an idea hacker or a full stack engineer, it's something you should try out. Do it for yourself or for…
