Month: May 2016
Scaling with CXM
Your customers are always evolving. It’s a challenge keeping up with these moving targets. You reap what you sow whether it’s an internal or external customer. Your CRM is a data-gathering machine. But even the greatest dashboards won’t let you know how you made…
The path from Ego to Empathy
It takes ego to build a career. Empathy sustains the mission. David vs Goliath. Empathy vs Ego. The battle inside can be won. Mitch and Freada Kapor set the tone in Silicon Valley.
CXPA Event – 6/29/2016
Is customer experience management the new CRM? Learn more about CX at an upcoming event hosted by the San Francisco CXPA chapter and Gainsight. Register now.
PranaMaskĀ
PranaMask was a passion project from several years ago. The idea was strong enough to get me into a Silicon Valley incubator. It was hard to find a market then, but now it’s an absolute necessity. I’m bringing the project back to life if…
Alternative forms of capital
Is there another way of getting things done? The purpose of life (and business) is to serve others. Nice talk here by friend and community guru Nipun Mehta.
Makers and takers
Ben Franklin once said, “In this world nothing can be said to be certain, except death and taxes.” It won’t matter if you are a Maker or taker. Becoming a Maker expands opportunities and extends one’s creative capacity. I once believed that cloud software…
Save My Car
Ā Hackathons are great for testing your ideas. Whether you are an idea hacker or a full stack engineer, it’s something you should try out. Do it for yourself or for your company. You’ll learn something. Here’s an effort from 5 years ago. My core…
The Deferred Life Plan
Movement is associated with progress in a dynamic metro like San Francisco. If you rack up the miles like I do, you try to make the most of it. I’ve always asked myself what is the purpose of movement itself. Last week I read…
One Version of the Truth
What does it take to implement a world-class CX program? The CXPA highlights leaders as part of their annual awards program: 2016 CXPA Award Finalists Ciena, a global telecom company based in Maryland, was one of the winners. It implemented a CX program aptly…
