Month: March 2018

Revisiting the past

Old blog posts about past engagements can be useful. It’s another reason why I began blogging. 😁 The ability to onboard customers is the greatest software challenge after making a product. This separates the winners from the losers. Automation doesn’t replace the need for…

4/4 CXPA Event

Don Peppers is one of the original thought leaders in customer relationship management. He’s still going strong in 2018. Don will be speaking at CXPA’s event in San Francisco: Link Trust opens the door. Extreme trust means that you are really batting for your…

Self care

I’ve been told that I’m a giver. Sometimes there’s a price you pay for giving too much. It comes at the expense of personal health. All systems shut down. There are a few things I do to get back on track… 1. Become a…

Short journeys

I’ve taken many long trips to places like India, Japan, Europe, Canada and Singapore. Sometimes, I don’t remember much unless I re-visit old photo albums. Like Las Vegas, long trips are meant to be left behind — so what happens there stays there. The…

The Miracle

This is a story of a basketball coach’s transformation from near death to the pinnacle of life. The angels among us keep the world turning. The power of prayer sustains the miracles performed every day in medicine. Faith can heal.

The Battle

We live in a world of percentages: % complete, % remaining, % survival, winning percentage and so on… Once we digest these numbers, confidence grows or it sinks. When these numbers pertain to life and death, choosing to battle is the default option against…