Month: August 2018

The Art of Burning Man

Burning Man is a fancy version of Auroville. If you liked Burning Man, you will love Auroville.

Getting ready for the enterprise

A different strategy(link) is needed to chart a startup’s journey from serving SMBs to the much larger enterprise market. Enterprise readiness cannot be achieved simply by hiring experienced consultants or partnering with consulting firms like Accenture or TCS. It may require building out a…

Conversational Exploration

Dreamforce is just around the corner. This is the best time of year for developers, administrators and business users of the Salesforce platform. Salesforce puts together little videos to go with key feature releases. I recommend publishing such videos in order to accelerate on-boarding…

John McCain, public servant, 1936-2018

They say a statesman will tell you what’s true even when it’s not popular. A politician will tell you what’s popular even when it’s not true. John McCain was a statesman who vigorously spoke for his beliefs and intelligently defended his actions. He rarely…

The end of Moneyball?

Moneyball is still going strong. The Oakland A’s are the most efficient high-performers in baseball (#2 in Power Rankings and #28 in Payroll Rankings). Is it a good thing for fans? Only in the present moment. Conversely, the San Francisco Giants are #2 in…

Japanese-style support

Informal moai and formal collaboration methods help sustain societies. Individuals also live longer.

Hustle

It’s difficult to achieve timely responses (with actionable data) from email and phone campaigns.  There’s too much email for sure. I learned about Hustle.com recently. I’ve received a lot of texts based on their platform (mainly from political campaigns). Hustle’s peer-to-peer texting platform has…

8/15 Customer Success Meetup in San Francisco

Customer Success as a career continues to gain credibility with the launch of a Career Accelerator Program (CAP) at the University of San Francisco MBA program.  The popular Customer Success Meetup in August attracted students, professors, and professionals: Link The cloud-based software world needs all…

Boss or Leader?

I’ve seen this movie before. The world heads toward chaos when too much power is usurped by a handful of mafia-style bosses. They create their own rules and take advantage of a distracted audience. More often than not, social media platforms have become a…

The Chief Customer Officer (CCO)

The CCO is a relatively new executive role. It deserves more attention. The career path from CSM to CCO is becoming more clear. Here’s a good talk…

Ukiyo

High touch, High tech

Torch (YC W18) is a unique startup based in San Francisco that grew from the Y Combinator. It fills the coaching/mentoring gap for large and small companies. The greatest challenge for any employer is putting your employees in a position to succeed. Employee development…