Month: September 2019

Inspire CX

Good podcast from Jeanne Bliss about Customer Experience at Inspire, a clean energy startup. Interview with Michael Bair    

Joy or Happiness?

Years ago Pico Iyer captured in an NYT column the desperate pursuit of silence and detox from our noisy world. The root cause of our anxieties according to him was traceable to the devices that wired us with info which we don’t necessarily need,…

Faith-based Entrepreneurism

Pope Francis recently convened tech leaders to discuss something deeper than data. Link There’s something happening in the tech world which mirrors what’s happening in a world run by populists and strongmen. Bottom-line opportunism has overtaken the desire to make the world better for…

What Nonprofits Can Learn About CX From For-Profits

Excellent podcast with John Corrigan and Valerie Leonard, founder of Nonprofit Utopia. I’ll be highlighting social impact leaders who are using CX methods. The CXPA is co-hosting an event with Tech for Good on 11/12. Stay tuned.

Saving High Speed Rail

If you are always on the go, yet like to connect with people the old fashioned way, trains offer serendipity through communal dining spaces. I’ve had cool experiences on trains across Japan, India, Canada, and Europe while making a few friends along the way….

JLF Houston – 9/14/2019

South Asian lit festivals have grown over time. As the population thrives in large metros like Houston and Seattle, South Asian book-readers stake their ground and share voices which go beyond the professional brilliance of the community. All that glitters is not gold. There…

Underdogs

A’s keep winning by taking 6 out of 8 from the Houston Astros