Month: June 2017

Yoga as public policy

I was told six months ago that I had spinal stenosis. My world-class doctors based in San Francisco advocated back surgery which I avoided. Apparently Steve Kerr and Tiger Woods didn’t get that memo (regarding risks associated with this surgery). I avoided mainstream healthcare and found a…

Customer Success/Professional Services

This monthly Customer Success meetup is worthy of your time.  Here’s a recording of the latest event addressing professional services. Great job by Junan Pang and his team! Excellent insights by the speakers. Unless your product or service is ridiculously easy to deploy or consume, you’ll…

Jitsugaku

“Learning is not for oneself. Cultivate character and then act. Real learning, or ‘jitsugaku’, is applied learning.”  Eichi Shibusawa Shibusawa-San was a great civic-minded industrialist who contributed to the rise of Japanese capitalism at the turn of the 19th century. The “jitsugaku” philosophy was…

Internal playbook

Clients prefer speed over everything else. They hire consultants equipped to deliver fast. As a consultant, I’ve been handed concise technology road-maps as well as hundred-page decks loaded with business requirements. Client readiness varies across industries. The key is to provide a playbook or…

Silicon Valley boredom

HBO’s Silicon Valley won’t be the same without T.J Miller and his character Erlich Bachman. Eccentric people fuel the fire and make things happen. Imagine the TV show Seinfeld without Jerry? Hope this show carries on without Erlich. It’s spot on — good, bad and…

Hyperloop

Speed matters especially when you travel. New Hyperloop technology could propel trains over 700 mph. A top speed of 375 mph was achieved by a Japanese maglev train. Hyperloop technology removes air from inside a long tube. A levitated vehicle is accelerated through the tube…

Customer Success for Good: the Whole Foods story

Article link Austin’s favorite grocery store becomes a corporation…. Then gets sold to the most innovative company in the world… Whole Foods and Austin will never be the same.