Month: December 2015

Best Coffee

I’m a coffee person. Coffee defines the experience. Coffee is the culture. Whole countries, cities and small towns are fueled by coffee. You get off a plane and you are lucky to have options, besides the chain locales. Starbucks has become McDonald’s. Peets is…

Customer Success Analytics

Salesforce pioneered the concept of Customer Success. It grew into the ‘Customers for Life’ program and today employs hundreds of Customer Success professionals. Loyalty marketing guru Bryan Pearson shares more about this pioneering effort: Link_SFDC Customers-for-life Today, Customer Success is an industry which keeps the…

Japan 1%

Vice Media covers issues which you won’t hear about on CNN. I love Japan and it’s generally cozy for an American or European to work over there. Japan is primarily geared for an experienced executive or an ambitious young person seeking to hone Japanese…

An Idea for 2016

Let’s wish for employee happiness, growth and more happy customers next year. Ultimately, business can be a force for social good. I want to suggest an interesting idea to my current and past customers:  to develop “.org” landing page and showcase how you give back…

Get big or go away

“Think” was the motto of my father’s company IBM. Such company slogans are going away as startups and large enterprises  aim to grow fast. “Get big or go away” is today’s call to action.   “We’re not funding Mother Teresa. We’re funding imperial, will-to-power people…

Customer Success 101

I often get asked what is customer success. The slides below highlight CS in simplest terms. There is substantial effort which goes into building a program and running a customer success operation post-sales. Moving forward, I will cover CS in more detail as it…

Adam Grant interview

During a lifetime, the average person spends 90,000 to 100,000 hours @work. Of course, there is meaning and giving @work. This is worthy of your time. Is there a path to becoming a successful giver, no matter what you do?