Inspiration… Japanese-style support 18 Aug 2018 Informal moai and formal collaboration methods help sustain societies. Individuals also live longer.
Customer Success… Hustle 17 Aug 201818 Aug 2018 It's difficult to achieve timely responses (with actionable data) from email and phone campaigns. There's too much email for sure. I learned about Hustle.com recently. I've received a lot of…
Customer Success The Chief Customer Officer (CCO) 11 Aug 201811 Aug 2018 The CCO is a relatively new executive role. It deserves more attention. The career path from CSM to CCO is becoming more clear. Here's a good talk... https://youtu.be/21C9yJKyCzE
Customer Success… High touch, High tech 7 Aug 20187 Aug 2018 Torch (YC W18) is a unique startup based in San Francisco that grew from the Y Combinator. It fills the coaching/mentoring gap for large and small companies. The greatest challenge…
Customer Success… Have you heard of B Corp? 25 Jul 201825 Jul 2018 I get asked this question all the time. There are over 2000 B Corps in the world. https://m.youtube.com/watch?v=gdcgs-IqdZs&feature=youtu.be The yogurt company Danone leads the way. B Corps represent one of…
Customer Success… Radical candor 17 Jul 201817 Jul 2018 "What is working?" and "what is not working?" are two questions that don't get asked enough. Steve Jobs apparently asked these two questions a lot in order to frame a…
Customer Success… Design manifesto / technology 13 Jul 201813 Jul 2018 Sustainable Brands is a great forum to learn how to design more impactful user experiences. Here's a good talk... https://vimeo.com/274797275
Customer Success… Absolute value 11 Jul 201823 Jul 2018 What is absolute value? I had previously shared my interpretation of Zen and customer success. Shunryu Suzuki Roshi shares the essence of Zen alone. I find meditation to be the…
