Customer Success… Design manifesto / technology 13 Jul 201813 Jul 2018 Sustainable Brands is a great forum to learn how to design more impactful user experiences. Here's a good talk... https://vimeo.com/274797275
Customer Success… Absolute value 11 Jul 201811 Jul 2018 What is absolute value? I had previously shared my interpretation of Zen and customer success. Suzuki-San shares the essence of Zen alone. I find meditation to be the hardest thing…
Customer Success… Panera Cares closes shop 1 Jul 20181 Jul 2018 Pay-what-you-want cafes became a 'corporate social responsibility' (CSR) project for Panera Bread. This experiment in pay-it-forward-giving lasted for several years. I'm quite familiar with Karma Kitchen in Berkeley --- as…
Salesforce Healthcare relationship management 30 Jun 201830 Jun 2018 Excellent talk by Salesforce's chief medical officer Josh Newman. The key for a large product company like Salesforce (or any small startup) is building out the partner ecosystem. Real world…
Inspiration Whatever it takes 28 Jun 201828 Jun 2018 Sometimes, it seems like the bad guys just keep winning. Being nice may win a few battles, but it won't win the war. Good people need to fight for what's…
Inspiration Knowing how to look and learn 21 Jun 201821 Jun 2018 J. Krishnamurti was a favorite guru for my father. I heard JK quotes more than anything else.
Inspiration Building resilience 19 Jun 201819 Jun 2018 Social entrepreneur Leila Janah shares a great essay about building emotional resilience. I've met Leila and attended her fundraisers. She has blazed a trail for do-gooders like me. How do…
