Uncategorized Take Scoop 25 Oct 201625 Oct 2016 Scoop is an automated carpooling service for Bay Area commuters. It's not that easy getting 'scooped' given that the number of eager riders far exceeds available drivers. It works occasionally…
Japan Murahachibu 23 Oct 201613 Feb 2017 In Japan, there is a saying: If there is a long line, join it. The national character is to obey authority. Rather than rebel against the powerful, it is better…
Customer Success… Create a ‘training culture’ 19 Oct 201613 Feb 2017 In a recent survey, only 24% of companies have established a training plan for adopting cloud solutions. Training is the lowest hanging fruit (link) as you increase product adoption. It aligns…
Uncategorized Nobel what? 18 Oct 201618 Oct 2016 In this age of narcissistic self-indulgence, Bob Dylan preserves himself unlike anyone else in his shoes. Thinking different (link) and becoming who you really are --- is the ultimate brand-building exercise for a lifelong contrarian. Nobel…
Uncategorized Empathy in Banking 8 Oct 20168 Oct 2016 First Direct offers a great customer experience in Great Britain. It ranked #1 for customer experience in a recent survey. Banks can become customer-centric by balancing left-brain efficiency with right-brain…
Inspiration… 8 Oct 201616 Feb 2017 "I learned that the Japanese are much better at 'being' than speaking. There's no great virtue in racing around for them - that your life, like a painting in a…
Uncategorized Pre-work 2 Oct 20162 Oct 2016 There's no shortage of amazing SaaS technologies ready for adoption. Substantial effort is needed in identifying success criteria for vendor software, building use cases, capturing detailed requirements, and locking down…
