Month: August 2016

Customer Success outside of work

Outside of work I often get asked about how the principles of customer success could be applied to a house of worship, a nonprofit, or even to a family. Many rules for customer success can be applied to a tribe-like community. Growing a flock of…

Customer Success Tips

What is customer success in the real world? Purpose (click) 1. Hire for People skills Movie clip (click) …and tech skills Technologist (click) 2. Process Study the playbook Playbook (click) …and manage customer analytics Analytics (click) 3. Focus on Product adoption and training Adoption…

Focus by saying no

In a rarely-seen interview (2001) held in Japan, Steve Jobs shares his vision about the world embracing  the digital lifestyle and being at the “intersection of humanity and technology.” This talk was well before iPod, iPhone and iPad got launched. The world’s greatest marketer (link) shares…

Gandhi quotes

Speed matters. But purpose matters more.

Jan Gehl talk

Most modern cities such as Atlanta and Phoenix have become industrial shelters with large buildings and fast freeways to remote suburbs. Older cities are making a comeback. Population density seems to increase a city’s popularity as a go-to destination (think NYC, SF,  Tokyo, etc.).  Interesting things are happening in places like St. Louis and…

Wave app for Sales

Visual analytics can help drive adoption. When it’s missing or has limited capabilities, there is huge impact. Salesforce has improved its offering here. Many apps will succeed in the enterprise because of native ┬áreporting capabilities. The apps that are wholly dependent on 3rd party…

Internet in India

Great report…if you are connected with India Inc. Future-of-Internet-in-India-Nasscom_Aug-2016