Getting started with Freshdesk

Not all Cloud software was intended to be rocket science. Some tools like Freshdesk and Freshservice are ready for deployment today. Expensive SaaS software and Mensa-like tests with certification requirements should not stop you from becoming a Cloud champion. Simplicity can solve most problems….

NPS

NPS is a tool to gauge the loyalty of a firm’s customer relationships. It should be part of your toolkit as you measure “customer” health.

Hunters vs Farmers

Customer Experience presentation

Peppers and Rogers is a consulting firm co-founded by Don Peppers and Martha Rogers. Don Peppers shared the following about Customer Experience. Customer Experience (CX) is the rage these days. There is a correlation between a positive customer experience and an increase in brand…