Month: November 2014
Getting started with Freshdesk
Not all Cloud software was intended to be rocket science. Some tools like Freshdesk and Freshservice are ready for deployment today. Expensive SaaS software and Mensa-like tests with certification requirements should not stop you from becoming a Cloud champion. Simplicity can solve most problems….
NPS
NPS is a tool to gauge the loyalty of a firm’s customer relationships. It should be part of your toolkit as you measure “customer” health.
Customer Experience presentation
Peppers and Rogers is a consulting firm co-founded by Don Peppers and Martha Rogers. Don Peppers shared the following about Customer Experience. Customer Experience (CX) is the rage these days. There is a correlation between a positive customer experience and an increase in brand…
