Category: Customer Success

Top 10 Churn Causes

I won’t be able to make it to Gainsight’s annual conference. This Gainsight-produced video closely depicts the reality facing most SaaS companies. Take care of your customers like you take care of your health.

Self-care matters

There’s an obsession with pleasing my customers and clients. Family is the key stakeholder. But there’s one relationship which I’ve managed to ignore for a long time. As someone who’s constantly adding more responsibilities (including taking care of ailing family members), I end up…

Salesforce Essentials

It’s never been easier to get started if you are brand new to Salesforce.

Redefining ‘Diversity in Tech’

I co-hosted a dialogue recently sponsored by Net Impact. Our group at the Table4Twelve program was diverse and represented a decent cross-section of who works in tech. Yet, I left feeling uneasy. As someone who’s benefited from my ’model minority-ness’, I continue to ask…

myTrailhead demo

If your org is a heavy Salesforce user, myTrailhead will help increase user adoption.

Houston

I spent this past week at MD Anderson (MDA) with a close relative of mine. I was overwhelmed by the hospitality, professionalism, and organization of this great hospital. The journey ahead won’t be easy, but I feel confident that this is the best place…

Helping, Hustling, and Harvesting

There are three attributes I really admire amongst my entrepreneur friends. Helping, hustling, and harvesting — move the needle for me. #1 They are always helping even while selling. Helpers make the world go around. They volunteer and do things without asking. Helpers build…