Great talk here. I’m used to being in the driver’s seat. When it comes to helping a relative get through cancer treatment, I’ve relented to doctors and medical experts. Let experts drive when necessary. This is especially true in the world of customer success.
Good tips here from Shep Hyken. As a customer of the Dollar Shave Club(DSC) (and one-time customer success account manager for a client delivering to DSC), DSC has executed this strategy well — achieving a price increase without encountering much churn.
I won’t be able to make it to Gainsight’s annual conference. This Gainsight-produced video closely depicts the reality facing most SaaS companies. Take care of your customers like you take care of your health.
There’s an obsession with pleasing my customers and clients. Family is the key stakeholder. But there’s one relationship which I’ve managed to ignore for a long time. As someone who’s constantly adding more responsibilities (including taking care of ailing family members), I end up…
It’s never been easier to get started if you are brand new to Salesforce.
I co-hosted a dialogue recently sponsored by Net Impact. Our group at the Table4Twelve program was diverse and represented a decent cross-section of who works in tech. Yet, I left feeling uneasy. As someone who’s benefited from my ’model minority-ness’, I continue to ask…
If your org is a heavy Salesforce user, myTrailhead will help increase user adoption.