Customer Success… Success and survival 29 Apr 201830 Apr 2018 The mission statement is often under-stated in an organization. It should become the daily mantra. All activities should spring from an obvious overall purpose. Roles and responsibilities should be crystal…
Deeper study and knowledge… Information janitors 26 Apr 2018 New book to be published soon...It's already on my summer reading list. A good prelude to this book is a documentary called 'The Cleaners' --- featured at the recently-held San Francisco…
Deeper study and knowledge… Deep knowledge 21 Apr 201821 Apr 2018 I often get asked career advice --- especially regarding what to do or what not to do. I'm certainly an expert at both! Opportunities abound in science, technology, and business. Being really…
Inspiration… BUILD 16 Apr 201817 Apr 2018 I began supporting BUILD.org several years ago. They are always looking for volunteers. BUILD has established a great community from ground up --- students, alumni, teachers, volunteers and philanthropists. It's…
Inspiration… What the world needs now… 14 Apr 201815 Apr 2018 There's a dearth of tough leaders who've overcome the culture of 'Nice' and can stand up against autocrats. Nice is complacent. Nice is kind. Nice wins spelling bees. Nice is vegan. Nice is book-smart.…
Salesforce Mytrailhead.com 12 Apr 2018 Training content can be customized if your enterprise is using Salesforce. This will greatly improve user adoption and help increase product knowledge among frontline employees. Link https://youtu.be/wt4hiHTY05o
Deeper study and knowledge Fakebook and smartphone data thieves 11 Apr 2018 Vladimir Putin, Mark Zuckerberg and a dead Steve Jobs have amassed enormous wealth and political capital thanks to your smartphone usage. An awful lot of data is harvested without your…
Customer Success… Compliance-as-a-Service 11 Apr 201811 Apr 2018 https://youtu.be/32C2cTkwGuM Salesforce offers the premier platform for Sales Cloud, Marketing Cloud, and Service Cloud. Introducing a platform solution from ICIX, Salesforce's premier technology partner to help meet safety and compliance…
Inspiration… Going home 8 Apr 20188 Apr 2018 Joe Maddon (of Chicago Cubs fame) goes home to Hazleton, PA. Hazleton is a working-class town struggling to overcome poverty and racial tension. Joe started the Hazleton Integration Project to…
