What is customer success in the real world?

Purpose (click)

1. Hire for People skills

Movie clip (click)

…and tech skills

Technologist (click)

2. Process

Study the playbook

Playbook (click)

…and manage customer analytics

Analytics (click)

3. Focus on Product adoption and training

Adoption (click)

4. Use a vertical strategy and find your niche in a crowded market

Vertical strategy (click)

5. Meet expectations of larger customers

More is more (click)

6. Scale with Customer Experience Management

CXM (click)