Yes!

1. Using an agent makes sense for information discovery amidst the zettabytes, exabytes, or terabytes of stored data. The public sector is a treasure trove of public documentation which is difficult to surface.
2. Chatbots can answer questions without long waits using call centers.
3. Chatbots and robot tellers can be made consistent in terms of communication protocols and KPIs.

I did the Agentforce training back in January 2025. It’s still the first inning as for as adoption is concerned. Here’s an upcoming live webinar:

Agentforce Webinar link

I’m bullish on Salesforce and its new products.