Category: Deeper study and knowledge

CAR-T

CAR-T is a new treatment for cancer which is now available at over 100 hospitals. It re-engineers a patient’s own immune cells to fight cancer. It was one of the hundreds of trials at MD Anderson which successfully reached the mass market. Patients get access…

Where’s the check in the mail?

This is why I’ll never get back on Facebook, Twitter, Instagram, or become a premium member of LinkedIn. Of course, it’s hard to survive without Google or Apple. Link

When to Build a CS Department

Proposify is a cool tool I’ve used. It’s made by a tiny Canadian company. In the world of Customer Success, it’s an unknown startup (with global ambitions) but has managed to scale from zero. I really like how they’ve grown the customer success function…

CS + CX = Success

Customer Success(CS) is often coined as a subset of Customer Experience(CX). The reality is that Customer Success drives CX initiatives. Based on anecdotal evidence, CX professionals seem to have fewer job opportunities than CS pros. Bob Thompson expounds on the dilemma here. CX needs…

Beyond the Valley

In search of a more democratic internet (from an academic’s perspective)… Link Here’s a quick recap of Ramesh’s talk. Algorithms power the fastest growing companies. Tech companies monopolize and monetize exchanges. A handful of platforms and apps control nearly all of the world’s data….

Podcast: Innovating for Greater Social Impact

Podcast hosted by SocialImpact CX. Here’s John Corrigan’s conversation with Ann Mei Chang, author of Lean Impact.    

HX>CX

Link