Customer Success… Design manifesto / technology 13 Jul 201813 Jul 2018 Sustainable Brands is a great forum to learn how to design more impactful user experiences. Here's a good talk... https://vimeo.com/274797275
Customer Success… Absolute value 11 Jul 201811 Jul 2018 What is absolute value? I had previously shared my interpretation of Zen and customer success. Suzuki-San shares the essence of Zen alone. I find meditation to be the hardest thing…
Customer Success… 6/19 Healthcare Customer Success event 9 Jun 20189 Jun 2018 Just a couple slots left for upcoming event... Link
Deeper study and knowledge… Anthony Bourdain: 1956 – 2018 9 Jun 2018 I've visited close to 40 countries. It's a small fraction of what Anthony Bourdain has documented in his travels. Bourdain along with Pico Iyer have helped me map my travels…
Deeper study and knowledge… Mary Meeker’s annual report 3 Jun 20183 Jun 2018 I'm reading Mary Meeker's Internet Trends Report 2018 on Scribd and thought you might like it. Link
Deeper study and knowledge… Neither black nor white 2 Jun 20182 Jun 2018 This dialogue in America quickly turns black or white when it comes to politics, people, sports or even the perception of success. Every time I peruse social media or watch…
Deeper study and knowledge… The Age of Data science 27 May 2018 Every time I visit Japan, I learn something new. Japanese consumers quickly adopt the latest technologies. As a country, Japan actually lags behind in creating successful information technology companies. The…
Deeper study and knowledge… Pitch for impact 20 May 201821 May 2018 Recently, I judged at a startup pitch event. The event was atypical and its goals contrasted with the surrounding startup culture. Such events in Silicon Valley happen often where the…
Deeper study and knowledge… Trading partner compliance across borders 14 May 201814 May 2018 Instead of a building a wall, how about implementing better technologies to prevent the illicit flow of hazardous chemicals? 60 Minutes https://youtu.be/9NizHS4dBqM
Deeper study and knowledge… Deals vs Relationships 5 May 20185 May 2018 Generating deal-flow is the default expectation of a transactional economy. The path to the presidency is now paved for deal-makers. Everything seems to get measured for the sake of increasing…
