Customer Success… Radical candor 17 Jul 201817 Jul 2018 "What is working?" and "what is not working?" are two questions that don't get asked enough. Steve Jobs apparently asked these two questions a lot in order to frame a…
Customer Success… Absolute value 11 Jul 201811 Jul 2018 What is absolute value? I had previously shared my interpretation of Zen and customer success. Suzuki-San shares the essence of Zen alone. I find meditation to be the hardest thing…
Customer Success… Panera Cares closes shop 1 Jul 20181 Jul 2018 Pay-what-you-want cafes became a 'corporate social responsibility' (CSR) project for Panera Bread. This experiment in pay-it-forward-giving lasted for several years. I'm quite familiar with Karma Kitchen in Berkeley --- as…
Inspiration Whatever it takes 28 Jun 201828 Jun 2018 Sometimes, it seems like the bad guys just keep winning. Being nice may win a few battles, but it won't win the war. Good people need to fight for what's…
Inspiration Knowing how to look and learn 21 Jun 201821 Jun 2018 J. Krishnamurti was a favorite guru for my father. I heard JK quotes more than anything else.
Inspiration Building resilience 19 Jun 201819 Jun 2018 Social entrepreneur Leila Janah shares a great essay about building emotional resilience. I've met Leila and attended her fundraisers. She has blazed a trail for do-gooders like me. How do…
Deeper study and knowledge… Anthony Bourdain: 1956 – 2018 9 Jun 2018 I've visited close to 40 countries. It's a small fraction of what Anthony Bourdain has documented in his travels. Bourdain along with Pico Iyer have helped me map my travels…
Inspiration… Peaceful Warriors? 7 Jun 20187 Jun 2018 I'm a fan of the Golden State Warriors and happy to see the dynasty they've created. I had a chance to witness another dynasty arise from scratch: the San Antonio…
