Deeper study and knowledge… Trading partner compliance across borders 14 May 201814 May 2018 Instead of a building a wall, how about implementing better technologies to prevent the illicit flow of hazardous chemicals? 60 Minutes https://youtu.be/9NizHS4dBqM
Deeper study and knowledge… Algorithmic bias 10 May 201810 May 2018 I recently had an experience where I was not recognized by facial recognition software. Another person of similar skin tone had the same experience. Algorithmic bias is creeping into many…
Deeper study and knowledge… Demand-driven ethical supply chain 8 May 20188 May 2018 The retail clothing sector has been transformed by automation and the Amazon model. Article link What worries me is that growth in low cost, on-demand commerce does not seem to increase…
Customer Success… Success and survival 29 Apr 201830 Apr 2018 The mission statement is often under-stated in an organization. It should become the daily mantra. All activities should spring from an obvious overall purpose. Roles and responsibilities should be crystal…
Deeper study and knowledge… Information janitors 26 Apr 2018 New book to be published soon...It's already on my summer reading list. A good prelude to this book is a documentary called 'The Cleaners' --- featured at the recently-held San Francisco…
Customer Success… Compliance-as-a-Service 11 Apr 201811 Apr 2018 https://youtu.be/32C2cTkwGuM Salesforce offers the premier platform for Sales Cloud, Marketing Cloud, and Service Cloud. Introducing a platform solution from ICIX, Salesforce's premier technology partner to help meet safety and compliance…
Customer Success… Revisiting the past 29 Mar 201831 Mar 2018 Old blog posts about past engagements can be useful. It's another reason why I began blogging. 😁 The ability to onboard customers is the greatest software challenge after making a…
Japan… Japan Pitch Night 23 Feb 201823 Feb 2018 Fukushima Wheel is a bike-sharing technology company which wants to bring a commercial spin to these immense and oftentimes, struggling civic projects. Jun Yamadera overcame the Fukushima nuclear disaster by…
Deeper study and knowledge… Technology and transparency across the Supply chain 14 Feb 201814 Feb 2018 Everything produced should be tracked. Everything tracked should be certified to meet ethical standards. No rock should be left unturned. Much progress has been made thanks to citizen journalists and activists…
Customer Success… Customer Success for Good in 2018 23 Dec 201723 Dec 2017 More events on the way...Feel free to join the meetup. This is a great opportunity for impact-oriented startups and customer success professionals. 2018 will be banner year for corporate social…
