Customer Success… Design manifesto / technology 13 Jul 201813 Jul 2018 Sustainable Brands is a great forum to learn how to design more impactful user experiences. Here's a good talk... https://vimeo.com/274797275
Startups and Technology… Blockchain technology for coffee 16 Jun 20186 Jul 2018 Onda Origins is a social impact company leveraging blockchain technology. It serves a niche market that could grow exponentially as larger firms such as Starbucks take notice. Increasingly, consumers want transparency…
Customer Success… 6/19 Healthcare Customer Success event 9 Jun 20189 Jun 2018 Just a couple slots left for upcoming event... Link
Deeper study and knowledge… Mary Meeker’s annual report 3 Jun 20183 Jun 2018 I'm reading Mary Meeker's Internet Trends Report 2018 on Scribd and thought you might like it. Link
Deeper study and knowledge… Trading partner compliance across borders 14 May 201814 May 2018 Instead of a building a wall, how about implementing better technologies to prevent the illicit flow of hazardous chemicals? 60 Minutes https://youtu.be/9NizHS4dBqM
Customer Success… Success and survival 29 Apr 201830 Apr 2018 The mission statement is often under-stated in an organization. It should become the daily mantra. All activities should spring from an obvious overall purpose. Roles and responsibilities should be crystal…
Deeper study and knowledge… Information janitors 26 Apr 2018 New book to be published soon...It's already on my summer reading list. A good prelude to this book is a documentary called 'The Cleaners' --- featured at the recently-held San Francisco…
Customer Success… Compliance-as-a-Service 11 Apr 201811 Apr 2018 https://youtu.be/32C2cTkwGuM Salesforce offers the premier platform for Sales Cloud, Marketing Cloud, and Service Cloud. Introducing a platform solution from ICIX, Salesforce's premier technology partner to help meet safety and compliance…
Customer Success… Revisiting the past 29 Mar 201831 Mar 2018 Old blog posts about past engagements can be useful. It's another reason why I began blogging. 😁 The ability to onboard customers is the greatest software challenge after making a…
Japan… Japan Pitch Night 23 Feb 201823 Feb 2018 Fukushima Wheel is a bike-sharing technology company which wants to bring a commercial spin to these immense and oftentimes, struggling civic projects. Jun Yamadera overcame the Fukushima nuclear disaster by…
