Listen to your customers. Become a value-creator. Then get paid.

What does it take to get paid again and again? By understanding what’s best for your customers and delivering a more tailored experience each time.  According to a recent study by Accenture, customers have plenty of options. They will switch if they want to:


Recently I found a community ( which is laser-beam focused on customer experience.

It’s possible to overcome obstacles, gain momentum and help your organization deliver  a world-class customer experience. Customer experience is the lynchpin between sales, support, marketing, and product development. Kudos to the CXPA.