The 1980s brought data management to the forefront. Connectivity and data sharing was the story of the 1990s. Cloud computing and social media increased user engagement in the 2000s. Everyone became “social,” shattering the wall between personal and business. Today, the automation of services and products is driven by SoLoMo data, short for social-local-mobile.
Customer needs are as complex as ever. How will you engage your IT workforce in this challenging environment? By using tools like Freshservice in your enterprise — IT can be fun just like the games you play at home. Gamification increases productivity and makes your job a little easier.