@robot hotel….No other country pays as much attention to self-less hospitality as Japan. Will it perfect a robotic version of this?
The founder has 15 “human” employees and says he wants to reduce this soft head count by automation. This is a major story if you live in the world of customer experience or support.
[…] would bet on robots if the Japanese experiment works in generating a great customer experience. Until then, high touch or light touch […]
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