@robot hotel….No other country pays as much attention to self-less hospitality as Japan. Will it perfect a robotic version of this?
The founder has 15 “human” employees and says he wants to reduce this soft head count by automation. This is a major story if you live in the world of customer experience or support.
[…] would bet on robots if the Japanese experiment works in generating a great customer experience. Until then, high touch or light touch […]
[…] the hotel industry next? Another 15 million workers could be impacted by robot hotels and Airbnb-type […]