Customer Success as a career continues to gain credibility with the launch of a Career Accelerator Program (CAP) at the University of San Francisco MBA program.  The popular Customer Success Meetup in August attracted students, professors, and professionals: Link

The cloud-based software world needs all the help it can get. It’s not easy to find high-energy ninjas who can onboard, retain, cross-sell and up-sell.

Certifications and degrees are becoming more industry-focused. Salesforce has already launched Trailhead which equips savvy students and career-changers with enough knowledge to join the tech world.