‘Journey manager’ is a fast-growing role emerging in 2019. Great talk here by Kerry Bodine about why this role will get standardized like CSM.
Customer Success, Deeper study and knowledge
Journey Manager? Evolution of the Customer Success Manager
Customer Success, Deeper study and knowledge
‘Journey manager’ is a fast-growing role emerging in 2019. Great talk here by Kerry Bodine about why this role will get standardized like CSM.
