Rajpaj

2026 Trends and Blog Post Ideas

I asked Gemini.google.com about what I should write about:


Prompt: Based on recent posts in 2025 and 2026, what should I write about in my next blog post that is relevant with current events? https://customersuccessforgood.com/

Gemini Response:

Based on your current work at Customer Success for Good, which focuses on the intersection of customer-led growth and social responsibility, the landscape of 2026 presents a unique “re-humanization” opportunity.

The current theme for early 2026 is the “Agentic Era”—a shift from AI that just chats to AI that actually acts. While most of the industry is focused on automation for efficiency, your unique angle should be how this technology can be leveraged for social impact and ethical customer relations.

Here are three high-impact blog post ideas tailored to your brand and the current events of 2026:

1. The “Human Premium”: Why Social Impact is the Ultimate AI Hedge

Industry data from early 2026 shows that routine customer tasks are now 80–90% automated by agentic AI. This has created a “value vacuum” where customers feel efficient but disconnected.

  • The Angle: Argue that “Human-to-Human” (H2H) interaction is becoming a luxury service.
  • The “For Good” Twist: Discuss how Customer Success (CS) teams can use the time saved by AI to focus on purpose-driven initiatives, such as customer advocacy for underrepresented groups or building “Impact QBRs” that measure more than just ROI.
  • Key Event Link: The rising “Silent Churn” trend (where Gen Z/Millennials leave without complaining) means companies must lead with values, not just features.

2. From “Extraction” to “Contribution”: Ethical AI in CS

With the 2026 focus on “Agentic Commerce,” AI is now making purchases and navigating contracts on behalf of customers.

  • The Angle: How can CS leaders ensure their AI agents aren’t “predatory”?
  • The “For Good” Twist: Propose a Code of Ethics for AI Agents in Customer Success. This post could tackle the “AI Tax”—the hidden cost of using automated systems that ignore the human needs of the customer—and how “Customer Success for Good” means advocating for transparency in how AI models prioritize customer outcomes over short-term profit.
  • Image Suggestion:

3. The Rise of the “Chief Growth & Impact Officer”

In 2025/2026, the consolidation of C-level roles has accelerated. Boards are no longer satisfied with just “Customer Success”; they want revenue and resilience.

  • The Angle: The merger of the CCO (Chief Customer Officer) and the CSO (Chief Sustainability/Social Officer).
  • The “For Good” Twist: Showcase how a “Sustainable CS” model—one that doesn’t burn out employees or exploit customer data—is the only way to achieve the Net Renewal Rates (NRR) of 115%+ that the 2026 market demands.
  • Key Event Link: Recent 2026 research shows that companies with a single “Growth + Impact” leader grow 2.3x faster.

——end of Gemini response—-

My take: The third idea about the rise of the “Chief Growth & Impact Officer” piques my interest. It also hits home. Data center buildouts are happening across Texas. The customer growth of AI vendors is dependent on greater infrastructure needs, particularly to power the data centers. Customer growth correlates with the need for more data centers to host servers catering to AI vendors. Access to plentiful water is critical to cool these data centers.

Much of the Southern and the Western US is resource-constrained for energy and water. Public health risks, high utility costs affecting strained customers, and the lack of consistent public policy will challenge AI vendors in their quest to grow.

The Chief Growth Officer becomes the Chief Sustainability Officer as inferred by the AI research here. Companies will have to “own” the land, build the infrastructure, and play a much larger role geopolitically. One example of this playbook is shown by crypto company Galaxy Digital expanding into Texas data center operations and negotiating with public entities for energy.

It’s controversial to say this, but resource-rich places (such as Venezuela and Greenland) will be sought after if Southern and Western US efforts go awry. The consequences seem dire for anyone seeking ethically-minded business growth from AI. Climate migration will happen at a much greater clip as more people hedge bets against living in resource-constrained places worldwide.

Thanks AI. I have more to write about this year. 😆