Customer Success… Customer Success for Good in 2018 23 Dec 201723 Dec 2017 More events on the way...Feel free to join the meetup. This is a great opportunity for impact-oriented startups and customer success professionals. 2018 will be banner year for corporate social…
Deeper study and knowledge… Yoga as public policy 30 Jun 2017 I was told six months ago that I had spinal stenosis. My world-class doctors based in San Francisco advocated back surgery which I avoided. Apparently Steve Kerr and Tiger Woods didn't get that…
Customer Success… New Customer Success Meetup 13 Jun 201713 Jun 2017 Launched a new Meetup in San Franciso. It's a few weeks away from kickoff. Feel free to reach out if you are interested. This is for the changemakers, rebels, do-gooders…
Projects PranaMask 21 May 201622 Feb 2017 PranaMask was a passion project from several years ago. The idea was strong enough to get me into a Silicon Valley incubator. It was hard to find a market then,…
Projects Save My Car 14 May 201622 Feb 2017 Hackathons are great for testing your ideas. Whether you are an idea hacker or a full stack engineer, it's something you should try out. Do it for yourself or for…
Customer Success… Customer Success Analytics 29 Dec 201522 Feb 2017 Salesforce pioneered the concept of Customer Success. It grew into the 'Customers for Life' program and today employs hundreds of Customer Success professionals. Loyalty marketing guru Bryan Pearson shares more…
Customer Success… Customer Success 101 22 Dec 201522 Feb 2017 I often get asked what is customer success. The slides below highlight CS in simplest terms. There is substantial effort which goes into building a program and running a customer…
Japan… Accelerating Cloud adoption in Japan 18 Nov 201522 Feb 2017 Salesforce started operations in Japan back in 2000 in a tiny Shibuya office. I had the fortune to see the company when it was quite small and pitching to the…
Inspiration… Auroville project 12 Feb 201522 Feb 2017 Auroville is one of the most interesting places in the world where idealism becomes your reality, whether you choose to take a holiday break or begin a life transformation.
