Category: Projects
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Blood banks are open
I made a donation. You are eligible to donate up to 4 times/month. While it’s nearly impossible to get a Covid-19 test without a medical appointment, it’s easy to get checked for the most basic symptoms just before a blood draw. Link
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What is Customer Success for Good?
Customer Success (CS) is one of the fastest growing job titles in the world. CS lives to achieve customer happiness across an organization. The CS team is empowered to make a difference. Social impact can become part of CS’s mission when business is great. Success means there’s less hand-holding and more party-throwing. Success is a happy […]
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democracyLab.org
I’ve been passionate about skills-based volunteering throughout my career. Seattle-based democracyLab plays match-maker with their solution to address social, economic, environmental and civic problems; a good place to post projects and volunteer your time. Link
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Popular Certs in Tech Industry
I get asked a lot about tech careers. An industry focus remains essential while acquiring tech skills. You don’t want to become good at something you don’t enjoy, so make sure that your skills contribute to an industry which excites you. Blog about it. Organize events. Find willing mentors. Industry Alignment I began my consulting […]
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10/26 Impactathon – Customer Success for Good
Great event held today in San Francisco. It wouldn’t have been possible without collaboration partners including Impactathon, SFTechforGood, and WeWork. Special thanks to Neetal Parekh for facilitating an amazing workshop. It was wonderful sharing the stage with Vijay Mehrotra, Andrea Spillman-Gajek and Rajesh Kadam — representing a broad cross-section of Silicon Valley. We owe a debt of gratitude to everyone who joined and […]
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10/26 Impactathon – Customer Success for Good
Tickets are selling fast! Join us and share your social impact journey. Link
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Conscious capitalist
Conscious capitalism became a movement in the last 10 years. It gained popular recognition as a book aptly written by entrepreneur John Mackey (Whole Foods) and academic Raj Sisodia. Whole Foods rode the wave of good corporate citizenship and eventually got acquired by Amazon. Other do-gooder companies such as Panera Bread have had successful exits. […]
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Customer Success for Good in 2018
More events on the way…Feel free to join the meetup. This is a great opportunity for impact-oriented startups and customer success professionals. 2018 will be banner year for corporate social responsibility. Companies will offer more products and services that improve their customers’ lives.
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Yoga as public policy
I was told six months ago that I had spinal stenosis. My world-class doctors based in San Francisco advocated back surgery which I avoided. Apparently Steve Kerr and Tiger Woods didn’t get that memo (regarding risks associated with this surgery). I avoided mainstream healthcare and found a cure in daily exercise and yoga. The pain slowly went away. A primary […]
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New Customer Success Meetup
Launched a new Meetup in San Franciso. It’s a few weeks away from kickoff. Feel free to reach out if you are interested. This is for the changemakers, rebels, do-gooders and normal people actively engaged with cool companies. Stay tuned… Customer Success for Good San Francisco, CA 1 Members Customer Success For Good is dedicated […]
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PranaMask
PranaMask was a passion project from several years ago. The idea was strong enough to get me into a Silicon Valley incubator. It was hard to find a market then, but now it’s an absolute necessity. I’m bringing the project back to life if not for the sake of the world, but certainly for my […]
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Save My Car
Hackathons are great for testing your ideas. Whether you are an idea hacker or a full stack engineer, it’s something you should try out. Do it for yourself or for your company. You’ll learn something. Here’s an effort from 5 years ago. My core competency was getting parking tickets. I went to a hackathon to […]
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Customer Success Analytics
Salesforce pioneered the concept of Customer Success. It grew into the ‘Customers for Life’ program and today employs hundreds of Customer Success professionals. Loyalty marketing guru Bryan Pearson shares more about this pioneering effort: Link_SFDC Customers-for-life Today, Customer Success is an industry which keeps the SaaS world afloat. It needs the right doses of people, process […]
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Customer Success 101
I often get asked what is customer success. The slides below highlight CS in simplest terms. There is substantial effort which goes into building a program and running a customer success operation post-sales. Moving forward, I will cover CS in more detail as it pertains to people, process, technology and business strategy.
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Accelerating Cloud adoption in Japan
Salesforce started operations in Japan back in 2000 in a tiny Shibuya office. I had the fortune to see the company when it was quite small and pitching to the large Tokyo-based company I worked for. Oracle owned the on-premise IT apps market back then. If you recommended a move to the cloud in Tokyo, […]
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Auroville project
Auroville is one of the most interesting places in the world where idealism becomes your reality, whether you choose to take a holiday break or begin a life transformation.
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SSV’s Annual Conference
Sustainable Silicon Valley’s conference is on November 19, 2014. http://www.sustainablesv.org/ssv2013/index.php/events/west-summit This is my annual “Eco” check-up. Look forward to hearing Neill Duffy’s plans to make the Superbowl an Eco-friendly event. You will never see “NFL” and “Eco” on the same page, except here. Two different worlds. Neill apparently lives in both. So does Connor Barwin […]
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mil·len·nial /miˈlenēəl/
My company has a world-wide training facility just outside Chicago. I had the fortune of serving as a faculty to a very bright group in St. Charles. It was challenging assignment given the diversity and range of experiences of our audience. The primary goal was to equip the group with a technology foundation so that they can help […]
Connecting Good People 