Kustomer Relationship Management

Recently discovered a new CRM. There are many support tools in the marketplace. Reminds me of the year 2000. Of course, I blogged about it. The tools are beginning to look the same. Salesforce is the market leader just like Siebel once was in 2000. Salesforce needs to improve its product for SMBs. Everyone has jumped in for a share of this pie.

I like Kustomer’s kanban-like UI and social media integrations. The focus is on the Retail vertical. It helps that Kustomer was founded by the same team which built Desk.com for Salesforce.

The most promising startups these days seem to be spun out of larger product companies which have become too unwieldy. Lengthy onboarding periods and hefty implemention fees have become a cash cow for larger software companies. This is a huge turnoff for SMBs. The key differentiator for SMBs is a high-quality product which can be rolled out fast…like in less than a week. Kustomer is doing the right things.

Houston Inc.

I’ve never liked Houston, but forcibly made trips here. Houston wins because of affordability and jobs. The oil and gas (O&G) industry fuels the economy, but younger generations may not stick around. O&G still makes the world go around, but it has lost its luster.

Life is too short to live in Houston.

Seth Godin quote


I’ve been passionate about skills-based volunteering throughout my career. Seattle-based democracyLab plays match-maker with their solution to address social, economic, environmental and civic problems; a good place to post projects and volunteer your time.


Universal Family Care

Nearly everyone I know is tasked with caring for an elder family member.

Hawaii and Washington have passed legislation to help their residents. This bipartisan concern deserves national attention.


Not surprisingly, Japan leads the way in tech for eldercare.