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  1. I could see in this graph of yours that poor onboarding and product under performance got the highest percentage. I do believe that a good briefing with the whats and hows of SaaS and asking for feedbacks might help with regard to poor onboarding. Product under performance, on the other hand, should be brought to the awareness of the SaaS provider (feedbacks, be it good or back, are important). There are also SaaS support teams (e.g. Lirik – to help make your SaaS experience worthwhile.

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