It’s easy to migrate to the SaaS world, and even easier to switch to another solution. How do you keep your customers happy?
[excellent report about churn from preact.com]
It’s easy to migrate to the SaaS world, and even easier to switch to another solution. How do you keep your customers happy?
[excellent report about churn from preact.com]
Connecting Good People 
I could see in this graph of yours that poor onboarding and product under performance got the highest percentage. I do believe that a good briefing with the whats and hows of SaaS and asking for feedbacks might help with regard to poor onboarding. Product under performance, on the other hand, should be brought to the awareness of the SaaS provider (feedbacks, be it good or back, are important). There are also SaaS support teams (e.g. Lirik – http://lirik.io/) to help make your SaaS experience worthwhile.