Enterprise readiness is critical before embarking on a customer success journey. The smartest consultants don’t guarantee success. It’s important to get the house in order before hiring experts. A playbook can get you started. Here are excellent points to consider when hiring external consultants: Link
[…] Enterprise readiness cannot be achieved simply by hiring experienced consultants or partnering with consulting firms like Accenture or TCS. It will require building out a professional services function. Based on a recent meetup co-hosted by Strikedeck, the professional services function ideally falls under Customer Success, not Sales. I missed the program, but fortunately it got recorded: […]
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