Look forward to seeing new Customer Success software from ex-Salesforce folks who built Marketing Cloud.

Link

It launches in Q1 2019. Many companies are hacking their existing Salesforce instances to achieve the capabilities of a Gainsight or Totango. The implementation partners are facing this buy-vs-build quandary on every engagement. Will MetaCX really offer something unique?

Most startups are tweaking their existing CRM without buying a CS tool. Salesforce hasn’t fully built this real-time diagnostic feature set. Maybe Salesforce will buy a CS vendor just as they did with ExactTarget.