Best Practices: Corona Comms

Kudos to Southwest Airlines for issuing the following comms: https://mobile.southwest.com/travel-advisories/0

(See Travel Advisory)

While I don’t think it’s safe to fly on a long haul flight, I trust companies which prioritize passenger and customer safety. I’m a frequent flyer on several major airlines.

Most seem frozen in time, given the need to do something. Overcommunication is better than none. Crisis communication is paramount. I’ll always trust Southwest Airlines: link