“Maro Up” is a shortened version of this Japanese concept inspired by Japanese businessman Wahei Takeda. I recommend this recent book by Janet Attwood and Ken Honda, highlighting his career.

How do we focus on gratitude as a means to live better and happier? The “thank you” culture which Takeda-San instilled in his businesses is not as common in the West, where business culture is more cutthroat.

Fortunately, I work with some folks who set a great example of magokoro. I try to embrace this approach along with a similar concept called omotenashi.