Recently discovered a new CRM. There are many support tools in the marketplace. Reminds me of the year 2000. Of course, I blogged about it. The tools are beginning to look the same. Salesforce is the market leader just like Siebel once was in 2000. Salesforce needs to improve its product for SMBs. Everyone has jumped in for a share of this pie.

I like Kustomer’s kanban-like UI and social media integrations. The focus is on the Retail vertical. It helps that Kustomer was founded by the same team which built Desk.com for Salesforce.

The most promising startups these days seem to be spun out of larger product companies which have become too unwieldy. Lengthy onboarding periods and hefty implemention fees have become a cash cow for larger software companies. This is a huge turnoff for SMBs. The key differentiator for SMBs is a high-quality product which can be rolled out fast…like in less than a week. Kustomer is doing the right things.