I didn’t attend the recent Dreamforce. I watched some parts of it online. In his opening keynote, Marc Benioff, the CEO of Salesforce, focused on the Japanese concept of beginner’s mind called shoshin.

While the CRM industry goes back at least 25 years, it’s clear the world has changed. Instead of leapfrogging to yet another CRM platform, is it possible to take a zen-like approach to rebuild products? Marc Benioff thinks so. Highlighting an old blog post for some insights and reflection: link