Earlier this year, I worked with Japanese entrepreneurs Ted Katagi and Hoshito Shimakawa, helping them with the customer success framework at Kenja. As someone who spent the early part of my career in Japan, I still see gaps in Japanese businesses to compete and thrive globally.

Two decades later, much of Japan Inc. still needs re-engineering. I arrived in Japan just before 9/11 and was part of the IT transformation at Shinsei Bank. Today’s acceleration towards a digital economy makes the case for change a lot easier than it was in 2001. Ted spotlights pillars of Japanese philosophy and how digital transformation can happen faster in a process-driven society.

Crises can lead to opportunities. I look forward to helping more companies like Kenja move the needle in Japan.