John McCain, public servant, 1936-2018
The end of Moneyball?
Japanese-style support
Hustle
8/15 Customer Success Meetup in San Francisco
Boss or Leader?
The Chief Customer Officer (CCO)
Ukiyo
High touch, High tech
Europe
Have you heard of B Corp?
Radical candor
Design manifesto / technology
Absolute value
Faith
Life is short
Goal-oriented technology
Panera Cares closes shop
